Frequently Asked Questions
Everything you need to know about Ashdown Engineering products, shipping, and support.
What is the standard warranty period for Ashdown amplifiers and pedals?
All new Ashdown Engineering products come with a 5-year limited warranty against manufacturing defects, provided the product is registered on our website within 30 days of purchase.
Do you offer international shipping for cabinets and heavy heads?
Yes, we ship globally. Shipping costs for heavy items like 8x10 cabinets are calculated at checkout based on your location and the weight of the order. Please note that import duties may apply for deliveries outside of the UK.
Can I use Ashdown pedals with instruments other than bass guitars?
Absolutely. While our pedals are voiced specifically to maintain low-end clarity for bassists, they are high-quality analog circuits that perform exceptionally well with electric guitars, synthesizers, and studio outboard gear.
What is your return policy for online orders?
We offer a 14-day 'no-quibble' return policy. If you are not satisfied with your purchase, you can return it in its original packaging and condition for a full refund, excluding shipping costs.
How do I find the right replacement valves for my tube amplifier?
We recommend using our certified Ashdown replacement kits available in the 'Spares' section of our store. If you are unsure which valves your specific model requires, please contact our technical support team with your serial number.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and offer financing options through Klarna and Affirm in eligible regions.